You may request a refund within 7 days of receiving your ordered pen.
The pen must be in new, unused condition, with no signs of wear or damage, and returned in its original packaging along with any certificates of authenticity, documentation, and accessories.
Customized or personalized pens (including engraved items) are not eligible for refunds unless there is a manufacturing defect.
2. Non-Refundable Items
Pens that have been used, damaged by the customer, or altered in any way will not be eligible for a refund.
Shipping fees, customs duties, and taxes are non-refundable.
3. Refund Process
To initiate a refund, please contact our customer service team at [customer service email/phone number] to receive a return authorization number.
All returns must include the original receipt or proof of purchase.
The customer is responsible for return shipping costs. We recommend using a trackable and insured shipping method.
Refunds will be processed within 7-14 business days after approval and credited to your original payment method.
4. Exchange Policy
Exchanges are available for defective or damaged items only. Notify us within 7 days of receipt.
We will arrange for a replacement pen of the same model.
The customer will not be charged for any shipping fees related to defective or damaged item exchanges.
5. Conditions for Exchange
Exchanges are subject to product availability. If the same model is not available, we may offer a similar item or issue a full refund.
Pens that have been customized or altered are not eligible for exchange unless defective.
6. Damaged or Defective Items
If your pen is damaged during shipping or has a defect, please contact us immediately. We will cover the shipping costs for the return and replacement.
The pen must be returned in its original packaging with all accessories and documentation.
